RESEARCH & INSIGHTS
Interview Considerations and Outcomes
As a team, we felt it was necessary to start this project by addressing how our shared values would shape the considerations we took in designing the various interviews we had. Particularly with People on Probation, many of whom may have experienced discrimination and trauma, we made sure to prioritize their wellbeing by acknowledging their presence and showing gratitude for their time and contribution to our project, which ultimately allowed us to define a solid framework for discussion by creating an environment that our interviewees felt comfortable in.
We also spoke with Probation Practitioners to understand the system from their perspective, and to potentially foresee any issues that a Navigator Mentor may experience in their role. After organizing and combining all of our findings, we categorized everything we had learned from each stakeholders’ perspective to identified all primary motivations and challenges.
After 10 weeks of research and analysis, we uncovered the following insights:
- People on Probation often view probation services as unhelpful, regimented, and clinical, which leads to them losing trust in the system and further disengaging, especially if they don't find value in their sessions with staff.
- Probation Practitioners shared with us that whilst they were trained in various skills involving risk and violence management, they were not trained in the art of having conversations, which they have found to be crucial in building trust when working with people on probation. From their experience, this lack of preparation only further increases the gap of disengagement between People on Probation and their probation staff.
We looked at these insights through the lens of the pilot designed by Catch22 and found that, despite its clear structure, the Navigator Mentor will likely still face hurdles in delivering support due to high caseloads, long wait times from external partners, and other issues in receiving social assistance.