With a background in photography and design, I have always been a visual thinker and communicator. I am originally from Seattle, WA, USA and spent four years at the Rhode Island School of Design studying Graphic Design. After another four years of working as a visual designer, I found my way to Service Design and the RCA. I have since developed a deep desire and curiosity to understand users and complex systems, and Service Design has taught me how to create and deliver the right solutions to the right problems.
Designing for Volunteer Wellbeing within the Aid Sector is a framework which helps organisations better support their volunteers by ensuring and protecting their mental health and wellbeing while acknowledging systemic barriers within the aid sector. This case study is based upon our close work with a non-profit organisation called Techfugees, who we collaborated with in designing a series of interventions aimed at helping to create a more positive experience for their volunteers throughout their journey. Furthermore, based upon our research, we also created a tool that helps volunteers beyond just Techfugees ensure that their expectations and motivations for volunteering align with the activities and mission of an organisation they want to work with.
Conversation as a Practice is a framework that has been implemented into a pilot programme created by Catch22 that aims to reduce the number of individuals being recalled back to custody due to non-compliance with their license conditions. It enables probation staff to build positive perceptions around probation services among prison leavers as they are beginning their probation period, as well as equipping them with the skills to create more meaningful relationships with People on Probation. Based upon 10 weeks of research and working closely with prison leavers and probation staff, we have designed this framework to help facilitate meaningful dialogues through active listening and care.