This year we went digital

A big thank you to everyone who joined us during the show, a feast of new ideas and possibilities and a chance to say you witnessed the launch of the resilient, creative, courageous Class of 2020.
In the 9 years since the course at the RCA started, each cohort of students has played an important role in the development of service design as they take roles in businesses large and small, key parts of government and policy and with the creative agencies who drive innovation. 2020 has been tumultuous but it is a critical moment for service design as the impact of work across government, public sector and business becomes tangible and affects much of our life, from the services government provides to our banking experience. New challenges are arriving, post Covid-19, social injustice, the bias of invisible automated decisions, the loss of privacy and data but these can be balanced by our ability to create fairer systems, provide control and ease of access to all.

Explore the work and the people here and watch this space - the Class of 2020 is the future we need.
Clive Grinyer rca service design head of the program
Clive Grinyer
Head of Service Design
upcoming events
Check below the upcoming event of the Service Design Festival 2020.
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This year’s online show was complemented with a rich schedule of events from the 16th to the 30th of July.
We've hosted discursive seminars on where we are now and where we are going, with speakers such as Lou Downe and Julian Thompson.
It's been a feast of new ideas and possibilities and a chance to say you witnessed the launch of the resilient, creative, courageous Class of 2020.
view past EVENTS
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The Final Show of 2020 is a standout moment in the course’s history. Not only did it mark an exciting first year of new leadership under Clive Grinyer, but in the face of a pandemic this year illuminates the versatility, dynamism and dedication of our students and of the values that we believe are inherent in the spirit of Service Design. Covid-19 turned everything on it’s head and our students were all able to pivot and adapt to new problems, turn their work to online spaces, refocus on people who were suddenly more in need, find new channels and work with emergent communities. 2020 showed us the relevance of Service Design because it illustrates a discipline which in times of turmoil is still comfortable taking the lead on complex issues and delivering impact with relentless vision and optimism.
Our students come from South America, North America, India, China, Africa, Europe, Korea, Japan and all over the world. They join the program with a vast array of different skills and knowledge from backgrounds such as Sociology, Psychology, Management Consultancy, Government, Fashion, Economics, Digital Arts, Product Design and User Interface Design.
They all come together in the RCA studio to learn about and progress the discipline of service design.
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