In the 9 years since the course at the RCA started, each cohort of students has played an important role in the development of service design as they take roles in businesses large and small, key parts of government and policy and with the creative agencies who drive innovation. 2020 has been tumultuous but it is a critical moment for service design as the impact of work across government, public sector and business becomes tangible and affects much of our life, from the services government provides to our banking experience. New challenges are arriving, post Covid-19, social injustice, the bias of invisible automated decisions, the loss of privacy and data but these can be balanced by our ability to create fairer systems, provide control and ease of access to all.
‍
Explore the work and the people here and watch this space - the Class of 2020 is the future we need.