The future of services is bound to the future of the planet on which they exist. We are currently moving towards the radical uncertainties of the future, exacerbated by the climate crisis.
In order to keep global warming to 1.5c, it requires a 50% of carbon emission reduction against 2018 across sectors by 2030. Decarbonization is important because it is the most effective strategy to combat climate change by lowering global warming. What we do in the next decade to restrict emissions will be vital to the future, which is why every country, sector, company, and the individual must collaborate to develop methods to reduce and abate the carbon we emit.
The climate crisis threatens fundamental human necessities, including food, water, clean air, and shelter. Central to the entire discipline of Service Design is humanity. Service Design should be a practice where designers focus on people’s needs not as individuals but as societies with complex, deep-rooted problems. When designers collaborate with communities, tackle the correct problems, conduct systems investigations, and co-design modest, straightforward interventions, they may co-create solutions that will not add to the existing crisis in the future. All of us who design, develop and offer public, commercial, and third-sector services must work together to decrease emissions and identify climate-positive solutions.
Service Design has the unique opportunity to transform and improve how humans deal with each other, society, and the environment. We need to collectively reflect as service designers in the way we learn from each other, inspire and influence partners, researchers within the transactional environment, and together scan the horizon of the contextual environment.