To present our service to the client, we captured ‘smart’ solutions to increase student engagement, participation and co-decision making by visualising multiple touchpoints. Our front user can access the INCLE.AYY (Web Responsive App) via their associated University account. While logged in, they can freely choose to post entries (anonymous or signed), which are concerns, complaints, initiatives etc. When entries are taken into account, an appointed member of the representative student council will advocate the student body’s best interest during decision-making processes. While utilising this ‘institutional user’ to dignify and make student union policy transparent for our followers. In return, our service has an open floor for discussion to establish a cooperative agreement and visibility for students that feel underrepresented in a bureaucratic system.