The project aims to achieve a win-win situation for both users and banks by improving the humanised performance of online banking services—that is, on the one hand, allowing more people to accept online banking and enjoy the convenience of online banking, and on the other hand, promoting the digital development of banks. The service solution we provide has three parts. The first part is to educate users on the hands-on capabilities of using online banking apps through a toolkit and enhance their knowledge of digital operations. The second part operates by optimising the interaction process of online banking business processing, helping users to find the required functions clearly. The third part, by building a user feedback collection platform to better listen to users' voices.