I am a service designer and business analyst with a background in cultural and area studies. My practice relies heavily on user research and the importance of contextualizing both quantitative and qualitative data within an understanding of complex systems. With a deep focus on empathy and human connection, I act as a conductor to tie together relevant stakeholders to design solutions that have real and tangible impact.
Fresh Start is a research and design initiative that aims to bridge the gap in holistic care between mental health and adult social care using a cleaning as care approach. After understanding the cycle in which users are trapped, we discovered that the bidirectional effect environmental care can have over mental health and vice versa can be detrimental to long term healing journeys when tackled only directly through medical services like therapy. Through our approach of cleaning as care, we can support those who need help on their healing journeys using the vehicle of cleaning in promoting long-term well being. This non-medical, service based intervention will support people focusing on the key pillars of reeducation + messaging, action + support, and community & care.
You can find a short video that summarizes our aim here.