Specific problems and personal journey
The main service can be divided into two different aspects, specific problems and personal journey.
Before the consultation starts, for patients to describe their specific problems in advance, a body map and simple graphics are used to record their problems around location, symptom, intensity, duration, frequency and pattern according to the basic information doctors require. It’s like a dictionary designed for communication, especially for those who have language barriers.
During the consultation, patients and doctors could look at the body map together to increase interactions, and patients will feel that their problems are really being seen by the doctors to increase assurance, and it’s also convenient for doctors to double check or ask further questions to discover more details about patients’ real feelings.
After the consultation, doctors could add the diagnosis report and action plan on the body map for patients to check and review.
The body map will show the record of patients’ previous consultations and diseases, but we also encourage patients to record some daily problems that they think are not serious enough to go to the doctors, then the doctor can know the patients’ overall conditions, and may find some relations between different diseases.
About the personal journey, patients need to complete their personal profile including lifestyle, family context, exercise, stress level and sleep, which is important for GP to provide personalized interventions. That’s about how they usually spend their day, sitting in front of the screen, heavy physical work, sitting on the sofa, etc; and if they are sharing living space with others; frequency of exercise; currently in lower or higher stress level; if have any sleep problems like dreamful, wake up frequently during night, or even insomnia. After completing the profile, it’s open for patients to update according to the changing of their lifestyle.