FEATURE 1: COLLABORATION
Collaboration is divided into upstream and downstream information.
1. Upstream information: We will require each staff from different charities to provide their responsible service and add tags like general service, temporary housing, job support or immigration, etc.
2. Downstream information: HOMENESS provides tools and resources for charities to share better case studies.
In addition to online education from Case Library, Charities can also register as hosts on HOMENESS to carry out regular events offline.
FEATURE 2: TRANSPARENCY
From the moment that the new guest gets in touch with the first charity, a clear profile is created. The guest will be given a unique number for subsequent help. Following referrals, guests’ journey or feedback will be updated based on this number and notify the previous staff who have helped before.
Periodic reports to individuals and charities could help them understand their expert areas and the exact number of guests they are helping.
FEATURE 3: HUMAN-CENTERED
We create a help center for users to know our service and functions better. We want to optimize the user experience as much as possible without challenging existing users’ habits(e.g. Email system).
When people start to do a referral, we encourage staff to add personalized notes, like a greeting or brief introduction of the guest, to help colleagues know the guest situation better. In addition, the updates on the general journey, feedback, referral request, or health conditions will be notified according to different emergency levels.