INSPIRATION AND RESEARCH
CVD has been identified as the single biggest condition where lives can be saved by the NHS. It affects approximately 7 million people in the United Kingdom, with more than 100,000 hospital admissions each year due to heart attacks.
NHS aims to provide all health and social care professionals and multidisciplinary teams with the appropriate level of knowledge, skills and experience they need to deliver effective CVD prevention and care to people with CVD, and at risk of CVD.
We want to explore future solutions to help people with cardiovascular disease, based on the characteristics of service design combined with cutting edge technology.
Overall, we completed a total of four phases of user research to explore solutions：
1. Survey: We first conducted the questionnaire with 30 users to try to understand their lifestyle.
2. Professional Workshop: Considering the medical-related background of our project, we have also taken into account the opinions and suggestions of the medical staff - 2 doctors and 8 pharmacy staff from 9 medical institutions.
3. User Interview: Then, we started to think about how we could help users to solve their dilemmas. So, we interviewed and continued to visit 8 users to better understand their needs.
4. User Behaviour Observation: We conducted a one-month test for 6 main users to see if digital reminders would be helpful. Using either sending a message or Apple notification every day to record their daily routines (essential med, blood pressure measure, diet).