A remote Service Design Project
Due to Covid-19 and its associated lockdown and safety measures, we had to quickly adapt to remote ways of working and collaborating in this project. This included rapidly developing remote facilitation skills using Miro and Zoom, running virtual discoveries, workshops, coming up with creative ways of prototyping urban mobility in times of lockdown and testing propositions and also having project tutorials with experts, local shops, potential users and our tutors. Working mainly across 3 different time zones - UK, Germany and South Korea - we had to establish new rituals and efficient ways of collaborating and communicating.
In this project, we had the opportunity to collaborate and validate our proposition with some of the most senior experts at Visa. We have developed valuable creative and relational skills in running a project of such magnitude and have grown enormously as designers through these times of uncertainty.