How I got started
Firefighting is a highly skilled operation, so to understand how the experts prepare for such incidents I spent time with London Firefighters seeing how they train, spend their time and step into action. This was accompanied by a healthy dive into fire forums and relevant content on Quora and Reddit. I then used these and other sources to compile a Pattern Library for Fire Safety which aided my process.
Previously when asking people about their thoughts and feelings in moments of a journey it revolved around a positive/negative graph or a thinking/feeling/doing grid. While these are great for recalling and capturing responses, they didn’t help unpack emotions further. So, I created character cards with familiar movie characters which, while may not be entirely accurate, gave people comparison points to relate to when explaining the motives, traits and the tone of voice that they have and desire from others in high pressure environments.