A Hypothesis-led Approach
We brought together 25+ key stakeholders, consisting of frontline workers, public services, schools and service managers for conducting research and testing interventions in the borough. We worked closely with a team of data and behavioural scientists, bringing our practice of service design to complement them and produce robust insights.
Getting things done in a local government in the middle of a pandemic seemed hard and to turn our vision into reality we developed an action strategy. We used low-tech collaborative methods to cater to a wide range of audiences and followed a hypothesis-led approach that enabled us to be iterative, test things quickly and build evidence of what works and what doesn’t. We started with quick wins to create a precedent and get buy-in for longer term interventions. We created solutions embedded in existing channels and ways of working, to make use of available resources, avoid big learning curves and increase ease of implementation.