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Visible impact
6:00 pm
July 16, 2020
About the event:
In January for the Work in Progress show we explored the "Invisible Impact" of service design - 10 years of impact across business, government, society and financial services. As the world starts up again, now is the time to display the tangible impact of service design. Lou Downe, author of "Good Services" returns along with Andres Lopez Josenge, Vice President of Design at Visa Europe, and Ellie Runcie of the BBC to talk about the impact of service design on our everyday lives, design to help us prosper and design for diversity.
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who is involved:
Lou Downe
Director of Housing and Land Transformation, UK Government
Lou Downe is Director of Housing and Land transformation for the UK Government, based at Homes England, a non-departmental public body that funds new affordable housing in England. Lou's critical role includes the responsibility for transforming planning and development across the sector, as well as implementing Homes England’s new operating model and designing effective services to support the government’s ambitious goal of delivering hundreds of thousands of homes across the country each year. Lou was previously Director of Design for the UK Government and established the cross-government standards for good services and founded the discipline of service design, building a community of over 3,000 designers, user researchers and content designers across government. Before joining UK Government, Lou worked at Engine and EY Seren as a Senior Service Strategist. Lou was nominated as one of the top 50 creative leaders in the UK in 2016 and one of the world's 100 most influential leaders in digital government in 2018 and is a passionate believer in the role of design to create a world which benefits everyone. Lou is prominent protagonist for transparency and ethics in the design industry. Lou is author of 'Good Services', a book about how to design services that work and holds a Bachelor’s Degree in Economics at Birkbeck, University of London.
Andrés López Josenge
Vice President of Design, Visa Europe
Andrés Lópes Josenge leads the pan-european client and product experience design teams, with hubs in London and Berlin, that work end-to-end to deliver game changing payment experiences that enable individuals, businesses, and economies to thrive. He led the InVision Design Leadership forum to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. In 2002, he founded ‘Direction’, an independent boutique digital design agency with offices in Madrid (Spain) and Birmingham (USA) where he led an organically grown cross-functional team consisting of researchers, designers, and engineers that helped discover, design, and develop digital products for a series of blue chip clients all over the world.
Ellie Runcie
Chief Design Officer, BBC
Ellie Runcie has led pioneering work over the last 20 years, designing programmes that embed design capabilities at scale in the private and public sectors, contributing to both economic growth and societal benefit. She has built relationships with diverse senior stakeholders and is driven by creating inclusive experiences to meet needs in a wide range of contexts. She strives to realise improved performance and impact from the services and programmes she leads and has contributed as a thought leader across multiple platforms globally. At the BBC she is responsible for the user experience across its full digital portfolio of platforms and services, reaching audiences of over 400m worldwide and also for embedding design thinking and methodologies across the organisation to drive transformation.
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check out how it went:
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