As a transdisciplinary designer, researcher and service strategist, I use insight-driven, human-centred design methods to drive business-centred decision-making. My diverse experience working in the private and public sectors across healthcare, education technology, justice reform, urban development and more has challenged me to seek opportunities to drive innovation and create future-resilient solutions to complex problems. With a potent fusion of sociology and product design fueling my creative arsenal, my journey led me to acquire a master's degree in service design; an empowering milestone that amplifies my ability to empathize with people, choreograph seamless processes, and dissect complex systems.
"Design is in everything we make, but it's also between those things. It's a mix of craft, science, storytelling, propaganda, and philosophy." - Erik Adigard
I firmly believe that the key to driving design innovation is understanding people. By immersing myself in their perspectives, needs, and aspirations, I become a powerful channel for their voices, resolving their problems and converting their desires into practical solutions. Being passionate about enhancing the experiences of both employees and users, I strongly believe that the success of any business is inherently tied to the satisfaction and engagement of those who interact with it.
Keen on bridging the gap between design and other disciplines, I orchestrate collaborative processes that harness the collective intelligence of diverse stakeholders. In the realm where people, processes, and systems intersect, I am a catalyst, a visionary who bridges disciplines, unites perspectives, and crafts experiences that transcend barriers.
Coco, a transformative service for NHS nurses, addresses the mass exodus caused by burnout and poor mental health by fostering engagement and camaraderie. Acting as a bridge between physical and digital interactions, Coco weaves a tapestry of shared experiences and mutual support, creating a culture rooted in validation and belonging. By enhancing shift coordination, easing communication, and improving well-being, Coco fortifies the nursing workforce, reduces attrition rates, and ultimately improves patient outcomes, ensuring the continuity of care in the UK healthcare system.
Our proposition for incorporating the role of a "Shared-Experience Mentor" (SEM) within the staffing structure of Oasis Restore is a crucial step towards implementing effective justice reform.
The plan carefully outlines the guidelines for hiring SEMs, their responsibilities, and the tools that will be provided to the children in the facility. By providing these children with a mentor who understands them and can build positive relationships with them, we believe that we can significantly decrease the likelihood of reoffending.
The mass exodus of NHS nurses in the UK in 2022 was primarily driven by burnout and poor mental health, resulting in a diminishing nursing workforce and disruption in healthcare delivery. Addressing this challenge requires a proactive approach to supporting and recognising nurses, thereby reducing burnout and promoting their overall well-being.
The opportunity lies in finding ways to facilitate engagement and create a sense of camaraderie among nurses. By building a supportive and validating environment, we can strengthen their mental health, retain nursing staff, and improve healthcare outcomes.